Delivery 

  • Delivery and pick up rates are quoted as a round trip fee. Delivery and pick up rates are based on the time and location of your event. There is a minimum amount that must be met(Depending on your location) before delivery charges are applied.
  • "Deliveries are done in a 6 hrs window timeframe ". A timed-delivery is also available for an additional fee and arrangements for this must be made in advance. Our normal delivery and pick up times are Monday through Saturday, any time in between 7:00 AM-5:00 PM.
  • Please have designated space ready as our crew will not move any personal items.

 

Waiting Time 

  • We recommend that the client is available onsite upon delivery to verify and sign for equipment; If we are forced to wait more than 30 minutes, a labor charge of $50.00 will be assessed per hour/per truck to your bill

 

Inside Delivery

  • Standard delivery includes product drop off at the central location on site AT STREET LEVEL  (maximum of  75 Feet walking distance).
  • If the client wants Enchanted Rental's staff to take product inside facilities that become difficult, such as on the 2nd floor, basement, elevator or stairs there may be an inside delivery charge, This fee will be determined during your delivery. 
  • "Delivery fee is NOT or does NOT include SET UP"

     

Set up & Tear Down

  • Set up or break down service is available at a reasonable cost if arranged in advance. The charge to set up our items is $.75 per table and $.50 per chair. The charge to tear down your items is $1.00 per table and $.75 per chair(minimum $20.00 fee)
  • No charge for pop-up canopies, dance floors or stages.
  • If product delivery or pick up requires Enchanted Rental's crew to pick up after 7 pm, there will be a $55-100 after hour’s fee assessed.

 

China

  • All China, silver, glassware, hollowware, and bowls should be rinsed food-free and repackaged in the same containers as delivered. A 35% fee will be assessed if returned dirty.
  • Items will be delivered folded and stacked and must be folded and stacked by the customer in the same manner when awaiting pick up in order to avoid additional charges.

   

Linens & Table Skirting

  • MUST BE DRY and free of food and debris. Linens or skirts that have been torn or permanently damaged by stains, burns or candle wax, markers, ink or any type of glue and glitter will be billed to Renter at full replacement cost

 

Rental Period

  • All rates quoted are based on a 24 hour rental period per item; however, we allow extra time for the customer to pick-up/drop-off at our location. We prefer to deliver the day before your event and pick up the day after.

 

Self Pick-Up Requirements 

  • A minimum security deposit, a copy of credit card and ID is required for self-pick ups. A full deposit will be refunded when rented equipment is returned; replacement fees will be applied for missing or broken items.

 

Loss or Damage

  • Customer will be charged for breakage or loss at the replacement cost of the item, Responsibility for equipment remains with the customer from delivery until return. Please be sure equipment is secured when not in use and protected from the weather.

             

Cancellation Policy

  • Cancellation 24 hours prior event- 100% charge of the full rental reservation
  • Cancellations up to 48 hrs before your delivery day at no charge.
  • 100% charge for special order items.
  • Enchanted Rentals reserves the right to charge full rental fees.

                                                                                                         

Refunds

  • All rented fees are final, If for any reason the equipment was not used; Enchanted rentals does not authorize any refunds once the equipment has been delivered or left our store; current time and fees are running unless the equipment is not working properly.
  • We test and make sure equipment is working properly before leaving the warehouse; YOU must notify us the same instance you find out; notifying the delivery team upon pickup will result in a full price rental fee. 

 

Payment Policy

  • It's critical that the contact person has payment ready for the driver at the time of delivery. Drivers are required to collect final payment at the time of delivery unless you've made prior arrangements to charge a credit card the previous business day.
  • NO delivery of equipment will take place until payment is made in full. Failure to make payment could result in delays and/or event cancellation fee

                                                                                 

Event Confirmation

  • We generally contact you within 1-2 days of your event to confirm final payment, a method of payment, and coordinate delivery times, etc. All reservations require confirmation and coordination of delivery.
  • If you are unavailable at the time of the call, we will leave a message. If we cannot reach you and/or you do not call back before the day of your event, we cannot guarantee delivery.

                                                                                                   

Equipment Availability

  • Enchanted Rentals processes all reservation requests on a first come first serve basis. Receipt of a quote does NOT guarantee equipment availability.
  • Online quotes will need to be confirmed before the items are reserved.  We require a credit card on file and a signed contract to hold and book your reservation request.
  • Special orders and same-day cancellations are subject to a 100% cancellation charge.
  • WE HAVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

 


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